Faqs
Product & Usage
How does the nano-mist technology work, and will it wet my pet's coat completely?
Our brush utilizes advanced ultrasonic vibration to break water down into microscopic nano-particles, creating a fine, gentle vapor rather than a heavy spray. It lightly moistens the surface of the fur just enough to neutralize static and trap loose hair without leaving your pet dripping wet or uncomfortable.
Can I add essential oils, pet perfumes, or conditioners into the water tank?
We highly recommend using plain water, purified water, or a specialized leave-in pet conditioning liquid that is completely water-soluble. Please avoid thick oils or heavy creams, as they can clog the delicate ultrasonic misting nozzle over time.
Is the misting noise loud? Will it scare my anxious cat or dog?
Not at all! The ultrasonic misting mechanism operates almost silently (under 20dB), which sounds like a gentle whisper. Combined with our soft, tongue-like silicone teeth, most anxious pets find the experience incredibly soothing and treat it like a relaxing massage.
How often should I clean the brush, and is it waterproof?
The silicone bristle pad is water-resistant and can be easily wiped down or rinsed under running water after removing the collected fur pad. However, please avoid submerging the entire handle or the charging port in water to protect the internal electronic components.
Safety & Suitability
Will the bristles scratch or hurt my pet's sensitive skin?
Absolutely not. Unlike traditional rigid wire pins or metal brushes that can cause micro-tears, our brush features medical-grade, flexible silicone teeth. They are designed with rounded tips that mimic a mother cat’s tongue, ensuring a 100% scratch-free, comfortable de-tangling experience.
Can this brush be used on both short-haired and long-haired breeds?
Yes! It is incredibly versatile. For short-haired pets, it effectively glides over the coat to gather invisible dander and loose hairs. For long-haired or thick-coated breeds, the nano-mist penetrates deep beneath the topcoat to safely soften stubborn mats and knots without painful pulling.
Shipping & Warranty
How long does the battery last on a single charge, and how do I charge it?
The brush comes with a universal Type-C USB charging cable. A full charge takes about 1.5 to 2 hours and provides up to several weeks of regular grooming sessions, making it highly portable and perfect for travel.
What is your return policy and do you offer a warranty?
We stand behind our quality with a 30-day risk-free money-back guarantee and a 1-year warranty covering any manufacturing defects. If you or your pet aren't completely in love with the brush, simply reach out to our 24/7 support team for a hassle-free return.